Lucia's

Photos of Lucia's

Reviews

• courtney g

  Dec, 24 2017
  ★ ☆ ☆ ☆ ☆
  Tasteless, and tactless! Horrible food and customer service.
  
  I normally don’t leave reviews but this experience warrants documentation. My mom, fiancé and I went to Lucia’s Sunday night for a nice Italian dinner, or what we thought would be, man were we wrong. When we sat down our waiter seemed less than interested to serve us but we had looked on the menu prior to arriving and knew exactly what we wanted. I ordered the gnocchi with cream sauce, my mom got linguini with mussels and my fiancé ordered linguini with shrimp, mussels, and calamari.
  
  Our waiter asked us all if we wanted salads with our food (which is extra) and we all said no, but asked if it came with bread because if not we would order some. He seemed disappointed with our choice of not adding salad and asking for bread, but said he would bring us some. We did not see any other tables with bread but he brought it out in a basket with olive oil so this is obviously something that is only served if asked. We went through one small loaf before the food arrived and asked for some more to have with our dinners.
  
  The food arrived and they are very big portions, upon first bite I thought it was almost cold and did not have much taste to it. I added more cheese which helped slightly. My mom and fiancé love mussels and were very excited to try their food but theirs was completely inedible. Both sauces (red and white wine) seemed to be completely diluted with water it was pooled at the bottom of bowl and not coating the pasta at all. Theirs was also barely lukewarm and the worse offense was the mussels seemed to have gone bad and neither would risk getting sick to eat it. Throughout the meal the waiter barely refilled our drinks and after setting down the food he didn’t even ask how things were until the bill arrived.
  
  My fiancé explained that his food was not good and lacked flavor. My mom also let him know the mussels were unlike anything she has ever tasted and not in a good way. The waiter literally replied with we did not like the food because we filled up on bread, he became very defensive said he did not cook it and we could speak to the manager, and we agreed. Without sending anyone over he brought us he full price bill and we did not feel that we should pay $55 for 2/3 people to get food poisoning. We went to look for the manager and he was very irritated to hear we did not like the food but reluctantly said he would remove one of the dishes. The same waiter then brought back the discounted check,which we were willing to pay but still decided we would like the owner to hear our experience. The waiter came back and said the food is free and we could leave. Again, not acceptable and not what we were looking for.
  
  The owner walked over in a whirlwind, he did not introduce himself or apologize but instead his first words were “Do we have a problem here?”. We let him know the food was barely lukewarm, flavorless and the mussels tasted like they had gone bad. He then had the nerve to tell us that we are the reason small businesses don’t make it. No sir, your expensive, tasteless food and rude customer service is the reason you won’t make it. He said he was not charging us for anything and pretty much said since we don’t like it to get out. Also said that he has never had anyone complain in their 5 years of business, which is laughable and from the other negative reviews further confirms his delusion.

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